Shipping Policy

Last Updated: January 2026

Thank you for shopping with us. This Shipping Policy explains how we process, handle, and deliver your orders.

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1. Order Processing Time

All standard orders are processed within 1–3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Customized or made-to-order products may require additional processing time.

 

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2. Shipping Methods & Delivery Time

We offer multiple shipping options depending on your location and order size:

Domestic Shipping (if applicable)

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

International Shipping

  • Standard International: 7–20 business days
  • Express Air Freight: 3–10 business days
  • Sea Freight (bulk orders): Delivery time varies by destination

Delivery times may vary based on customs clearance, carrier delays, or remote locations.

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3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination country
  • Order weight and dimensions
  • Shipping method selected

Large or bulk orders may qualify for freight pricing. Contact us for a custom quote.

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4. Order Tracking

Once your order ships:

  • You will receive a confirmation email
  • Tracking information will be provided (if available for your shipping method)
  • Some freight shipments may include bill of lading (B/L) or container tracking**

 

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5. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for customs duties, import taxes, and brokerage fees
  • These charges vary by country and are not included in the product price or shipping cost
  • Delays caused by customs are outside our control

 

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6. Shipping Restrictions

We cannot ship to:

  • PO Boxes (depending on carrier restrictions)
  • Restricted regions due to customs or logistics limitations
  • Certain oversized items may require freight truck delivery

If we cannot ship your order, we will notify you immediately.

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7. Lost or Delayed Shipments

If your order is delayed or lost:

Contact us and we will assist in tracking the shipment

If the carrier confirms the package is lost, we will arrange a replacement or refund

We are not responsible for delays caused by:

  • Customs inspections
  • Extreme weather
  • Carrier errors or strikes

 

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8. Damaged Shipments

If your order arrives damaged:

1. Take photos of the packaging and product

2. Contact us within 7 days

3. We will arrange a replacement or compensation depending on the situation

 

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9. Incorrect Address

Please ensure your shipping details are accurate.
We are not responsible for:

  • Failed deliveries due to incorrect addresses
  • Additional charges for re-delivery

If the package returns to us, we can resend it (additional shipping fees may apply).

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10. Contact Us

For any shipping-related questions, please contact us:

Email:support@rockvity.com