Refund Policy

Last Updated:January 2026

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read our refund policy below.

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1. Eligibility for Refunds

1.1 Standard Products

You may request a return or refund within 30 days of receiving your order if:

  • The item is unused
  • The item is in original packaging
  • The item is in the same condition as received

1.2 Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized parts or made-to-order components
  • Items that have been installed, used, or damaged by the customer
  • Clearance or final-sale products

 

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2. Damaged or Defective Items

If your order arrives damaged or defective:

1. Contact us within 7 days of delivery

2. Provide clear photos or videos of the issue

3. Our team will evaluate and offer a replacement or refund

 

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3. Wrong Items Received

If you received the wrong product:

  • Contact us immediately
  • We will cover return shipping costs
  • We will send the correct item as quickly as possible

 

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4. Return Process

To start a return, please contact our support team:

  • Email: support@rockvity.com
  • Once your return is approved:
  • You will receive return instructions
  • Items must be shipped back within 14 days

Customers are responsible for return shipping costs (unless the product is defective or incorrect)

 

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5. Refund Processing

Once we receive and inspect your return:

  • Refunds will be issued to your original payment method
  • Processing time typically takes 5–10 business days
  • Shipping fees are non-refundable

 

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6. Order Cancellations

You may cancel your order before shipment.
Once an order has shipped, it can no longer be canceled and will follow the return process.

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7. Exchanges

We offer exchanges for:

  • Wrong size
  • Different model needed
  • Defective or damaged items

Please contact us to arrange the exchange.

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8. Contact Us

If you have any questions about our refund policy, please reach out:

  • Email: support@rockvity.com
  • Business hours: [Mon–Fri, 9:00–18:00]